I wanted to inform you that I have become a victim of a scam
that has been going around, the last couple of days, and thought I would inform
you of it, as many of your students are probably paying off or will be paying
off student loans.
Please be aware of any company that calls from Tricura Canada, they will call and inform the former/current student that they are calling on behalf of the Student Loan Centre, and that it is important that you call them back, and that there hours are from 7:30am to 11pm in your region (They never specify the region). That centre would have to be open 24hrs.
This is the number that they leave 1-866-788-0288, and after doing research on the internet, there are blogs/forums stating not to call this number and that it's all a scam.
I haven't had any student loans in over 10yrs, and this made me very suspicious of their credibility and authenticity. They got my number through my brother in-law, which they got from the phone book. I wasn't even married when I went to college at that time, so I was still under my maiden name. It was a fluke that they just so happened to pick my brother in-laws name, as he would be listed first as his first name starts with an A, and who knows how many others they tried.
If your students have a student loan the only people
that should be contacting them is their financial institutions, or the
government department, National
Student Loans Services Centre (Canlearn).
If they get a call from Tricura Canada, or any other company that is suspicious,
please have them contact Toll free:1 888 815-4514 (within North America) and
speak to someone from the National Students Loans Services Centre. I have
also provided you with their link. https://nslsc.canlearn.ca/eng/contactus.aspx
Please
remind to never give out any personal information over the phone, even if it's
their bank, unless they call them back themselves. If the person that called
them hesitates in give the students the number so that they may call them back,
they should be suspicious. If the number is not familiar to the financial
institutions that they could get of the site, they should be suspicious. The
safest action for your students to do is to call the direct line to the company
and ask to speak to the manager and confirm if it was an legitimate call from
their company.
Anyone who is calling FROM Tricura Canada SHOULD identify themselves as calling from the National Student Loans Service Centre (NSLSC) or Edulinx or Resolve depending upon what type of loan they were calling about and who the service provider is as Tricura calls on behalf of the service providers if the borrower's loan is in repayment or about to enter loan repayment. If a borrower returns a voicemail or third party message , depending upon the telephone # that was left that determines who you reach , either the main customer service line or Tricura. If you reach the main line you may be transferred to Tricura depending upon the status of your loan. For those who may be confused Tricura is the repayment arm (soft collections) of the above mentioned service providers and advise borrowers of their repayment obligations and debt management options such as Repayment Assistance. All agents are well trained and most are reasonable in their dealings with callers. Some more confusion may occur as Tricura and the service providers are not the Government, not third party collection agents and not OSAP. Hope this helps.
ReplyDeleteThank you so much for this info! I am currently paying off a student loan - I am NOT behind on any payments. I almost called them back, but a little red flag went off for me at the mention of being called "on behalf of the NSLC." There was some conflicting info on the net about it. I was debating whether to call Tricura or NSLC. THANK YOU SO MUCH FOR PREVENTING THIS SCAM!!!!!
ReplyDeleteThank you so much for this info! I am currently paying off a student loan - I am NOT behind on any payments. I almost called them back, but a little red flag went off for me at the mention of being called "on behalf of the NSLC." There was some conflicting info on the net about it. I was debating whether to call Tricura or NSLC. THANK YOU SO MUCH FOR PREVENTING THIS SCAM!!!!!
ReplyDeleteIt's a real number as Humber College has it listed for OSAP repayment. Maybe they were trying to get a hold of your brother or they made a mistake. In any case I suppose it's all sorted out after 4 years.
ReplyDeleteI am currently working and paying off a student loan. I was behind a month in payments and received a call from Tricura Canada asking me to call back over my student loan payment. I was skeptical and logged onto my NSTLS account. It showed 1-866-788-0288 to call if you are behind in payments. It is a legit company and telephone number not a scam. Good luck!
ReplyDeleteI am currently working and paying off a student loan. I was behind a month in payments and received a call from Tricura Canada asking me to call back over my student loan payment. I was skeptical and logged onto my NSTLS account. It showed 1-866-788-0288 to call if you are behind in payments. It is a legit company and telephone number not a scam. Good luck!
ReplyDelete